Wednesday, 31 October 2012
Keeping customers up to date with service issues
ARGYLL and Bute Council has launched a new service to help customers find out about any service disruptions in their area. Following extensive testing, the council’s new Service Disruptions Line is now live, providing information fed directly from council teams in real time to keep customers up to date in the event of any issues. By calling 01546 604040, customers can find out the latest information about schools, roads, waste collections and council buildings. The system uses a mix of voice automation and ‘press button’ menus in order to find the best way of providing up-to-the-minute details for callers. Lead councillor for communications Louise Glen-Lee said: “It’s inevitable on occasion that services face disruption, especially with the challenges of severe weather to contend with. This makes it even more important that we find the best ways of keeping the people of Argyll and Bute well informed about any issues which may affect them. The new service disruption line is another part of our ongoing efforts to ensure that we keep in touch with our customers.” Even when there are no current service disruptions, it is still possible to call the line and find out how it works. For the most up-to-date council service disruption details, call 01546 604040. Argyll and Bute Council’s website also features a dedicated service disruption page which carries updates on roads, school closures and other issues.